TM
Tilly M
1 reviews | Active since Mar 2018
26 Aug 2021, 17:19
Never ever use PMD
The worst insurance to hit RSA. They basically tell you that you are nothing as their client. I was pumped into and the culprit ran after realizing the damage he caused. Now they telling me they have to get ahold of the person it being a person who doesn't want to be found. You will never get an update unless you call even then no one is ever really sure what is happening or who can assist. I regret choosing them
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Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
26 Aug 2021, 18:05Dear Tilly M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply26 Aug 2021, 18:05
Official
Dear Tilly M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
TM
Tilly M's updateReviewer Update
26 Aug 2021, 20:13That's what you have been telling all week to no avail. I'm tired of your lies.
TM
Tilly M's update26 Aug 2021, 20:13
Reviewer Update
That's what you have been telling all week to no avail. I'm tired of your lies.
Prime South Africa's replyOfficial
30 Aug 2021, 17:44Dear Tilly M, We appreciate the time you have taken to raise your frustration with us. At PMD we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us. During the claim’s validation, information supp**** by clients needs to be verified and validated by independent sources as far as possible to enable us to make an objective decision. A review of the communication on the claim confirms that our staff has kept you as well informed as can be reasonably expected. Rest assured that our Claims Team is working diligently to ensure that the validation of your claim is swiftly concluded. It will undoubtedly please you to know that PMD offers 15 or 30 day car hire options for those unforeseeable incidents when you are rendered immobile. Assuring you of our continued best endeavours on your behalf. Kind regards,The PMD Team
Prime South Africa's reply30 Aug 2021, 17:44
Official
Dear Tilly M, We appreciate the time you have taken to raise your frustration with us. At PMD we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us. During the claim’s validation, information supp**** by clients needs to be verified and validated by independent sources as far as possible to enable us to make an objective decision. A review of the communication on the claim confirms that our staff has kept you as well informed as can be reasonably expected. Rest assured that our Claims Team is working diligently to ensure that the validation of your claim is swiftly concluded. It will undoubtedly please you to know that PMD offers 15 or 30 day car hire options for those unforeseeable incidents when you are rendered immobile. Assuring you of our continued best endeavours on your behalf. Kind regards,The PMD Team
TM
Tilly M's updateReviewer Update
30 Aug 2021, 19:17- There was no communication. No one called or communicated in the 2 business days stipulated above.
- Whenever we call in the only answers we get are angry "I don't know" and beyond irritated "Anything else".
- The person that called after I tried to lodge a complaint also didn't know the anything and everything she wanted us to submit was already submitted.
- All your consultants need to go back to customer care training as they are beyond rude and unempathetic.
- The person that called on Friday said in not so many words that you need to recover the money to fix the car before you fix the car from the person that bumped me. off which was never stipulated in our contract with you.
- We are still in the dark regarding the progress of the claim and no one is interested in letting us know.
- We had requested the call recordings and all we got was okay when we asked when will we get them all we got was "I don't know"
- We have been asking where to deposit the access money but no one seemingly knows.
- Everything about your organization is -10 out of 10.
TM
Tilly M's update30 Aug 2021, 19:17
Reviewer Update
- There was no communication. No one called or communicated in the 2 business days stipulated above.
- Whenever we call in the only answers we get are angry "I don't know" and beyond irritated "Anything else".
- The person that called after I tried to lodge a complaint also didn't know the anything and everything she wanted us to submit was already submitted.
- All your consultants need to go back to customer care training as they are beyond rude and unempathetic.
- The person that called on Friday said in not so many words that you need to recover the money to fix the car before you fix the car from the person that bumped me. off which was never stipulated in our contract with you.
- We are still in the dark regarding the progress of the claim and no one is interested in letting us know.
- We had requested the call recordings and all we got was okay when we asked when will we get them all we got was "I don't know"
- We have been asking where to deposit the access money but no one seemingly knows.
- Everything about your organization is -10 out of 10.