CR
Cherize R
1 reviews | Active since Apr 2020
15 Jul 2023, 12:15
Never ever EVER insure with Prime Meridian Direct
If it was possible to give this business a zero star rating I would have. They are all too happy to redeem monthly premiums. However, when it comes to processing accident claims we were treated like ********s, the process was not transparent, they requested information in drips and drabs, to just make a decision as to whether the claim will be paid or not takes 10-15 days, we dealt with at least 10 different people who asked for the same information, the agents are rude... Oh and expect your car to get ransacked when stored at the yard they tow it to.
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Prime South Africa's replyOfficial
17 Jul 2023, 08:46Dear Cherize R,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply17 Jul 2023, 08:46
Official
Dear Cherize R,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
CR
Cherize R's updateReviewer Update
21 Jul 2023, 09:48The level of unprofessionalism is disturbing. Not sure how you've retained your customer base. I received a phone call from the panel shop requesting for my car to be brought for an assessment. Not only did I not get any communication from PMD regarding the decision made around the claim, the panel shop is right next to where the car was towed. The fact that you didn't get an assessor out in the two weeks that my car was held at the yard (where it was ransacked and multiple items taken out of my car including a phone and two pairs of sunglasses) blows my mind.
What is going to happen regarding the items that were ****** from my car while the car was in your care?
What is going to happen regarding the claim since I have had no further communication never mind how demanding and repetitive your agents were when we needed to provide information, which we did multiple times. This is disgusting. PMD is unprofessional. Quick to collect premiums and slow AF to deliver a quality service.
What is going to happen regarding the items that were ****** from my car while the car was in your care?
What is going to happen regarding the claim since I have had no further communication never mind how demanding and repetitive your agents were when we needed to provide information, which we did multiple times. This is disgusting. PMD is unprofessional. Quick to collect premiums and slow AF to deliver a quality service.
CR
Cherize R's update21 Jul 2023, 09:48
Reviewer Update
The level of unprofessionalism is disturbing. Not sure how you've retained your customer base. I received a phone call from the panel shop requesting for my car to be brought for an assessment. Not only did I not get any communication from PMD regarding the decision made around the claim, the panel shop is right next to where the car was towed. The fact that you didn't get an assessor out in the two weeks that my car was held at the yard (where it was ransacked and multiple items taken out of my car including a phone and two pairs of sunglasses) blows my mind.
What is going to happen regarding the items that were ****** from my car while the car was in your care?
What is going to happen regarding the claim since I have had no further communication never mind how demanding and repetitive your agents were when we needed to provide information, which we did multiple times. This is disgusting. PMD is unprofessional. Quick to collect premiums and slow AF to deliver a quality service.
What is going to happen regarding the items that were ****** from my car while the car was in your care?
What is going to happen regarding the claim since I have had no further communication never mind how demanding and repetitive your agents were when we needed to provide information, which we did multiple times. This is disgusting. PMD is unprofessional. Quick to collect premiums and slow AF to deliver a quality service.