iS
itumeleng S
1 reviews | Active since Mar 2009
24 Sept 2019, 19:53
Never again prime meridian
I will never ever use this insuarance ever again, they are trying everything in their power not to honour their claim, its been more than 30 days. This lady who does my claim the only thing left for him is to ask my political affiliation, insuarance ombudsmen is mu hope now
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
25 Sept 2019, 08:47Dear Itumeleng S
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply25 Sept 2019, 08:47
Official
Dear Itumeleng S
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's replyOfficial
27 Sept 2019, 14:22Dear Itumleng S
Thank you for taking the time to alert us to your disquiet. We're truly sorry that you have found the process challenging as client service is extremely important to us.
Please be assured that we always do all in our power to avoid unexpected delays whilst validating any claim. As we are sure you will appreciate, the more time it takes us to finalise your claim, the more it costs both of us. Our Claims Department has reassured us that they are working diligently to ensure that your claim is concluded.
As you are aware, our Market Conduct Department is already looking into the matter and a more detailed explanation will be provided directly to you.
You will no doubt be delighted to recall that unlike many other insurers, PMD guarantees never to increase premiums on claim free policies. Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to alert us to your disquiet. We're truly sorry that you have found the process challenging as client service is extremely important to us.
Please be assured that we always do all in our power to avoid unexpected delays whilst validating any claim. As we are sure you will appreciate, the more time it takes us to finalise your claim, the more it costs both of us. Our Claims Department has reassured us that they are working diligently to ensure that your claim is concluded.
As you are aware, our Market Conduct Department is already looking into the matter and a more detailed explanation will be provided directly to you.
You will no doubt be delighted to recall that unlike many other insurers, PMD guarantees never to increase premiums on claim free policies. Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply27 Sept 2019, 14:22
Official
Dear Itumleng S
Thank you for taking the time to alert us to your disquiet. We're truly sorry that you have found the process challenging as client service is extremely important to us.
Please be assured that we always do all in our power to avoid unexpected delays whilst validating any claim. As we are sure you will appreciate, the more time it takes us to finalise your claim, the more it costs both of us. Our Claims Department has reassured us that they are working diligently to ensure that your claim is concluded.
As you are aware, our Market Conduct Department is already looking into the matter and a more detailed explanation will be provided directly to you.
You will no doubt be delighted to recall that unlike many other insurers, PMD guarantees never to increase premiums on claim free policies. Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to alert us to your disquiet. We're truly sorry that you have found the process challenging as client service is extremely important to us.
Please be assured that we always do all in our power to avoid unexpected delays whilst validating any claim. As we are sure you will appreciate, the more time it takes us to finalise your claim, the more it costs both of us. Our Claims Department has reassured us that they are working diligently to ensure that your claim is concluded.
As you are aware, our Market Conduct Department is already looking into the matter and a more detailed explanation will be provided directly to you.
You will no doubt be delighted to recall that unlike many other insurers, PMD guarantees never to increase premiums on claim free policies. Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team