Natis documents: Paid up letter

Good day This is the response that PMD sent directly to my mailbox and it clearly shows that just a simple matter like this one, is going to take forever to be resolved. Primeridian is total ******* of a business. Period!! Dear Mr Moreki, Thank you for bringing your concerns to our attention on Hello Peter. Your enquiry has been escalated to our Client Representation Department and we are already looking into the concerns you have raised. A thorough review of your concern and your experience with us will be conducted. Once complete, the findings thereof will be presented to senior management for consideration and final decision. Please take note of the applicable Time Limits and Provisions: 1. Although we shall endeavour to resolve your concern within 10 days, all complaints received need to be reviewed and therefore if the 10 days are not sufficient for us to do so we will provide feedback to you within 21 working days of the date of receipt of your initial complaint – provided that we receive all information required and/or an investigation has been completed. 2. We will, in cases where further information, assessment or investigation is required, agree with you a reasonable timeframe not exceeding 42 days. 3. Where your complaint is resolved in your favour, we and/or the relevant appointed Representative/s will ensure that a full and appropriate level of corrective action is offered to you without delay. 4. Where your complaint is not resolved in your favour, then we and/or the relevant appointed Representative/s will inform you of your rights in this regard, as well as provide you with the details of external dispute resolution entities that can be utilised by you. 5. Our complete Complaints Resolution Policy is available on our webpage: https://primemeridian.co.za/fais-compliance-policy We sincerely appreciate your understanding and patience in this regard. Should you have any further enquiries or wish to add to the concerns already raised, please do not hesitate to write to us. Assuring you of our continued best endeavours on your behalf. Kind regards, Client Representation Client Representation Team CLIENT REPRESENTATION ********** ********** ********** Prime Meridian House, Building 6 - Bryanston Gate, 170 Curzon Road, Bryanston, 2021 Postnet Suite 430, Private Bag X51, Bryanston, 2021