VT
Victor T
1 reviews | Active since Oct 2025
29 Oct 2025, 15:38
My policy of increased
My policy of increased. When I tried to enquire about the specific factors that influenced the increase, I am provided with a generic answer stating that the increase was due to policy review that occurs every 24 months.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
29 Oct 2025, 15:52Hello Victor , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply29 Oct 2025, 15:52
Official
Hello Victor , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
31 Oct 2025, 09:19Hello Victor V,
Thank you for your post.
Thank you for your post.
At Prime, we understand how important financial stability is, which is why we offer a 24-month Premium Guarantee on all claim-free policies. This means your premium stays fixed for two years, giving you peace of mind and protection from unexpected increases during this time.
While premiums may increase after the guarantee period, this is due to factors like inflation, rising vehicle repair costs, and other economic conditions. These adjustments ensure we can continue to provide reliable cover and meet claims obligations.
We’re proud to offer value-for-money insurance and maintain the high-quality service you deserve.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply31 Oct 2025, 09:19
Official
Hello Victor V,
Thank you for your post.
Thank you for your post.
At Prime, we understand how important financial stability is, which is why we offer a 24-month Premium Guarantee on all claim-free policies. This means your premium stays fixed for two years, giving you peace of mind and protection from unexpected increases during this time.
While premiums may increase after the guarantee period, this is due to factors like inflation, rising vehicle repair costs, and other economic conditions. These adjustments ensure we can continue to provide reliable cover and meet claims obligations.
We’re proud to offer value-for-money insurance and maintain the high-quality service you deserve.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team