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Joshua S
1 reviews | Active since Jul 2016
26 Sept 2024, 21:24
My issue with the Prime Protect App has not been resolved, it's been a week
My issue with the Prime Protect App has not been resolved, it's been a week. The app still send the otp to my old number.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
27 Sept 2024, 06:52Dear Joshua
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply27 Sept 2024, 06:52
Official
Dear Joshua
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
02 Oct 2024, 12:39Hello Joshua S,
Thank you for your post. We value all feedback as we continuously strive to improve our service.
We regret to learn that your expectations surrounding our Prime Protect APP were not met. However, we note that our client service team has got in touch with you to resolve the issue. We are further pleased to confirm that you will have fixed premiums for 24 months as long as you remain claim-free.
Kind regards,
The Prime SA Team
Thank you for your post. We value all feedback as we continuously strive to improve our service.
We regret to learn that your expectations surrounding our Prime Protect APP were not met. However, we note that our client service team has got in touch with you to resolve the issue. We are further pleased to confirm that you will have fixed premiums for 24 months as long as you remain claim-free.
Kind regards,
The Prime SA Team
Prime South Africa's reply02 Oct 2024, 12:39
Official
Hello Joshua S,
Thank you for your post. We value all feedback as we continuously strive to improve our service.
We regret to learn that your expectations surrounding our Prime Protect APP were not met. However, we note that our client service team has got in touch with you to resolve the issue. We are further pleased to confirm that you will have fixed premiums for 24 months as long as you remain claim-free.
Kind regards,
The Prime SA Team
Thank you for your post. We value all feedback as we continuously strive to improve our service.
We regret to learn that your expectations surrounding our Prime Protect APP were not met. However, we note that our client service team has got in touch with you to resolve the issue. We are further pleased to confirm that you will have fixed premiums for 24 months as long as you remain claim-free.
Kind regards,
The Prime SA Team