MJ
MICHAEL J
1 reviews | Active since Mar 2021
19 Sept 2025, 11:21
My first interaction with prime about my claim was a good one
My first interaction with prime about my claim was a good one . But since my claim was authorised I had no contact with anyone.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
22 Sept 2025, 07:50Hello Michael, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply22 Sept 2025, 07:50
Official
Hello Michael, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
25 Sept 2025, 11:58Hello Michael J,
Thank you for taking the time to share your feedback with us.
We understand how frustrating it can be to feel out of the loop during the claims process. At Prime, we are committed to keeping our clients informed every step of the way and ensuring a seamless experience.
Your post came as a surprise, as our records indicate that repairs were arranged within two days of claim approval and completed earlier this week.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply25 Sept 2025, 11:58
Official
Hello Michael J,
Thank you for taking the time to share your feedback with us.
We understand how frustrating it can be to feel out of the loop during the claims process. At Prime, we are committed to keeping our clients informed every step of the way and ensuring a seamless experience.
Your post came as a surprise, as our records indicate that repairs were arranged within two days of claim approval and completed earlier this week.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team