PG
Pieter G
1 reviews | Active since May 2022
21 Aug 2025, 03:27
My claim nr CL*** My son had a accident on Tuesday before Middelburg Easter Cape Prime insist the the car must be towed to Komani ( Queenstown )Now Prime telling us it will take up to 3 weeks to investigate,then they will decide on a outcome
My claim nr CL*** My son had a accident on Tuesday before Middelburg Easter Cape Prime insist the the car must be towed to Komani ( Queenstown )Now Prime telling us it will take up to 3 weeks to investigate,then they will decide on a outcome.My question is why can't a assessor get the job done in a day. As a insurance broker,my son needs his vehicle to travel.I am the policy holder and seen this delaying tactics by other insurance companies as well..If a insurance company take your vehicle to a town not closed to were the accident occurred that make you wonder about there sound decision making.Taking to a operator that are not aloud to make decisions are not helping at all . P.Grundlingh
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Replies (2)
Prime South Africa's replyOfficial
21 Aug 2025, 07:17Dear Pieter , we apologize for any inconvenience you have experienced. Your feedback is important to us, and we are dedicated to addressing your concerns. We will acknowledge your complaint within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's reply21 Aug 2025, 07:17
Official
Dear Pieter , we apologize for any inconvenience you have experienced. Your feedback is important to us, and we are dedicated to addressing your concerns. We will acknowledge your complaint within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
26 Aug 2025, 14:31Hello Pieter G,
Thank you for reaching out regarding your claim.
At Prime SA, we are committed to handling claims fairly and efficiently. The validation process involves a thorough review of all relevant details to ensure an accurate and fair outcome. While this may extend the timeframe, it is essential to protect the interests of all our clients.
We confirm that your claim is in the finalisation stage, and our team is working diligently to conclude the process. For updates, please feel free to contact our internal complaints team.
Remember, with our optional car hire extender benefit, you can enjoy the convenience of a hired car following theft, hijacking, collision, or breakdown of your insured vehicle.
Thank you for your patience and understanding as we work to resolve this matter.
Kind regards,
Prime SA
Prime SA
Prime South Africa's reply26 Aug 2025, 14:31
Official
Hello Pieter G,
Thank you for reaching out regarding your claim.
At Prime SA, we are committed to handling claims fairly and efficiently. The validation process involves a thorough review of all relevant details to ensure an accurate and fair outcome. While this may extend the timeframe, it is essential to protect the interests of all our clients.
We confirm that your claim is in the finalisation stage, and our team is working diligently to conclude the process. For updates, please feel free to contact our internal complaints team.
Remember, with our optional car hire extender benefit, you can enjoy the convenience of a hired car following theft, hijacking, collision, or breakdown of your insured vehicle.
Thank you for your patience and understanding as we work to resolve this matter.
Kind regards,
Prime SA
Prime SA