NZ
Nokuzola Z
1 reviews | Active since Jan 2026
27 Jan 2026, 16:52
My car was damaged o...
My car was damaged on 31st October but till today my car is still at Panel beater
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
28 Jan 2026, 07:14Hello Nokuzola , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply28 Jan 2026, 07:14
Official
Hello Nokuzola , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
29 Jan 2026, 10:06Hello Nokuzola N,
Thank you for bringing this to our attention. We deeply regret the inconvenience caused by the delay in repairing your vehicle.
While we aim to complete repairs swiftly, the nature of the industry can be unpredictable, particularly regarding parts availability and delivery. These factors, often dependent on external suppliers and their turnaround times, can unfortunately extend repair durations. Additionally, the festive season impacts the industry as many service providers close during this period, leading to further delays.
We are now pleased to inform you that the outstanding rearview mirror has been ordered and the estimated completion date has been set for 30 January 2026.
Our Market Conduct Team will contact you shortly with a detailed response.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply29 Jan 2026, 10:06
Official
Hello Nokuzola N,
Thank you for bringing this to our attention. We deeply regret the inconvenience caused by the delay in repairing your vehicle.
While we aim to complete repairs swiftly, the nature of the industry can be unpredictable, particularly regarding parts availability and delivery. These factors, often dependent on external suppliers and their turnaround times, can unfortunately extend repair durations. Additionally, the festive season impacts the industry as many service providers close during this period, leading to further delays.
We are now pleased to inform you that the outstanding rearview mirror has been ordered and the estimated completion date has been set for 30 January 2026.
Our Market Conduct Team will contact you shortly with a detailed response.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Kind regards,
The Prime SA Team
The Prime SA Team