CN
Celimpilo N
1 reviews | Active since Oct 2021
03 Sept 2026, 15:25
My car insurance PMD...
My car insurance PMD, their service is very poor, they have not collected my car from tge police station to get it fixed, i have been calling and not getting a proper feedback
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
03 Sept 2026, 16:24Hello Celimpilo, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's reply03 Sept 2026, 16:24
Official
Hello Celimpilo, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
07 Sept 2026, 17:22Hello Celimpilo N,
Thank you for taking the time to share your feedback with us. We know it is especially stressful when your car is at the police station and you are relying on us to move things forward.
At Prime, communication and clear next steps are a key part of the service you should expect from us.
Thank you for taking the time to share your feedback with us. We know it is especially stressful when your car is at the police station and you are relying on us to move things forward.
At Prime, communication and clear next steps are a key part of the service you should expect from us.
Our records confirm that our team has been working hard to arrange the assessment and upliftment of your car from the police station. We can see that an update was shared with you today on when your car will be checked in today at the latest tomorrow.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Kind regards,
The Prime SA Team
Prime South Africa's reply07 Sept 2026, 17:22
Official
Hello Celimpilo N,
Thank you for taking the time to share your feedback with us. We know it is especially stressful when your car is at the police station and you are relying on us to move things forward.
At Prime, communication and clear next steps are a key part of the service you should expect from us.
Thank you for taking the time to share your feedback with us. We know it is especially stressful when your car is at the police station and you are relying on us to move things forward.
At Prime, communication and clear next steps are a key part of the service you should expect from us.
Our records confirm that our team has been working hard to arrange the assessment and upliftment of your car from the police station. We can see that an update was shared with you today on when your car will be checked in today at the latest tomorrow.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Kind regards,
The Prime SA Team