My car being towed to another destination before the claim is finalized and a lot of negativity

I had an accident on the 1st December 2023 at Brooklyn in pretoria, my car was towed and kept at PMD s' assessment center or the panelbeater, firstly i was told i am going to pay R9800 excess while the real excess is R4500, when i asked why the lady said to me i must read my contract and that if i dont want to pay that amount she can gladly cancel the claim. I said to Her she can proceed with the claim, i am receiving many negative calls from PMD , yesterday on the 12th i called in to check since they were quiet and they said they are busy with my claim, today 13th december, i received a call saying they wont pay the storage fee anymore and the car will be towed to the salvage , i said why they said otherwise i will be liable for the storage payment. Their claim turnaround time is 15 days we are on day 8, i then said i will pay for storage because i dont want my car to be towed to another point, for my safety reasons, today 13/12/23 at 17:00 i received a call from the consultant saying the panelbeater where my car is at is closing tomorrow and when they reopen they wont be responsible for anything. Now how can the car be towed to another place before finalizing the claim? who is going to take responsibility for the car if some parts are missing? why cant PMD finish the claim before towing the car to another area? The consultant further said i can come tow my car to my place, How can i tow my car to my place not knowing if the claim is approved? if i will want to buy the car back? I am very much disappointed with PMD, this poor service is not right