LL
Lungelo L
1 reviews | Active since Jun 2024
07 May 2025, 14:46
My BMW broke down th...
My BMW broke down they provided their towing company Dot towing and recovery who left my BMW M5 F10 with the sunroof open and all the windows open after hours knowing that it was going to rain and didn't close the car even though the security personnel asked them to do and Prime media insurance is claiming that the security is to be blamed after my car was flooded with water and is water damaged
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Replies (2)
Prime South Africa's replyOfficial
08 May 2025, 07:53Dear Lungelo , we are truly sorry for the issues you have faced. We take your complaint seriously and will acknowledge it within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's reply08 May 2025, 07:53
Official
Dear Lungelo , we are truly sorry for the issues you have faced. We take your complaint seriously and will acknowledge it within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
14 May 2025, 10:17Hello Lungelo M,
Thank you for sharing your concerns regarding your recent experience.
Dot Towing and Recovery was appointed to assist with your vehicle under the terms of your policy. As part of our investigation, we have reviewed the circumstances surrounding the incident, including the actions of the towing company and the security personnel on-site. It is important to note that once the vehicle is handed over to a third party, their role in safeguarding the vehicle becomes a key factor.
Our Market Conduct team confirms that a detailed formal response addressing your concerns was sent to you on 17 April 2025. This communication provides a comprehensive overview of our findings and offers clarity on the matter.
It will no doubt reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies.
Assuring you of our continued best endeavours.
Kind Regards,
The Prime SA Team.
Prime South Africa's reply14 May 2025, 10:17
Official
Hello Lungelo M,
Thank you for sharing your concerns regarding your recent experience.
Dot Towing and Recovery was appointed to assist with your vehicle under the terms of your policy. As part of our investigation, we have reviewed the circumstances surrounding the incident, including the actions of the towing company and the security personnel on-site. It is important to note that once the vehicle is handed over to a third party, their role in safeguarding the vehicle becomes a key factor.
Our Market Conduct team confirms that a detailed formal response addressing your concerns was sent to you on 17 April 2025. This communication provides a comprehensive overview of our findings and offers clarity on the matter.
It will no doubt reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies.
Assuring you of our continued best endeavours.
Kind Regards,
The Prime SA Team.