HS
Here S
1 reviews | Active since Aug 2025
17 May 2026, 06:49
My accident claim wa...
My accident claim was rejected by my insurance company after they written off my vehicle
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
18 May 2026, 07:06Hello Here, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply18 May 2026, 07:06
Official
Hello Here, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
21 May 2026, 18:53Hello Here,
Thank you for your post. We acknowledge the distress that comes with your car being written off alongside a rejected claim.
At Prime, we uphold fair, consistent, and transparent claim assessments provided they also fall in line with the rules of the road.
Our records show your claim was declined purely because you failed to stop at a stop sign, which goes against both traffic laws and your policy terms.
Our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.
Our unique Road Cover ensures you’re never alone on the road, offering peace of mind when you need it most.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post. We acknowledge the distress that comes with your car being written off alongside a rejected claim.
At Prime, we uphold fair, consistent, and transparent claim assessments provided they also fall in line with the rules of the road.
Our records show your claim was declined purely because you failed to stop at a stop sign, which goes against both traffic laws and your policy terms.
Our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.
Our unique Road Cover ensures you’re never alone on the road, offering peace of mind when you need it most.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply21 May 2026, 18:53
Official
Hello Here,
Thank you for your post. We acknowledge the distress that comes with your car being written off alongside a rejected claim.
At Prime, we uphold fair, consistent, and transparent claim assessments provided they also fall in line with the rules of the road.
Our records show your claim was declined purely because you failed to stop at a stop sign, which goes against both traffic laws and your policy terms.
Our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.
Our unique Road Cover ensures you’re never alone on the road, offering peace of mind when you need it most.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post. We acknowledge the distress that comes with your car being written off alongside a rejected claim.
At Prime, we uphold fair, consistent, and transparent claim assessments provided they also fall in line with the rules of the road.
Our records show your claim was declined purely because you failed to stop at a stop sign, which goes against both traffic laws and your policy terms.
Our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.
Our unique Road Cover ensures you’re never alone on the road, offering peace of mind when you need it most.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team