TM
Thabo M
1 reviews | Active since May 2025
07 May 2025, 18:36
Multiple quotes
The shouldn't even be a star for prime, the most useless car insurance company out there, I was involved in a car accident on the 17th of April, they towed my car to renew-it sandton now Renew-it sandton is saying the quote will increase every 7.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
08 May 2025, 07:53 Dear Thabo ,we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply08 May 2025, 07:53
Official
Dear Thabo ,we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
13 May 2025, 15:54 Dear Thabo,
Thank you for bringing your concerns to our attention. At Prime, we are committed to providing fair outcomes and ensuring that our clients are well-informed throughout their claims journey.
Regarding your concern, it is important to note that the initial quote provided by the repairer is based on the visible damage and part availability. The repair cost may change due to additional unseen damage, an increase in part prices, or a change to OEM parts. As a result, the final cost of repairs is only determined once all necessary work has been completed.
Our Market Conduct Team will contact you with a detailed response.
At Prime, we offer unique benefits such as fixed premiums and a reduce-to-zero excess option, ensuring greater value and peace of mind for our clients.
Assuring you of our continued best endeavours.
Kind regards,
Prime SA Team
Thank you for bringing your concerns to our attention. At Prime, we are committed to providing fair outcomes and ensuring that our clients are well-informed throughout their claims journey.
Regarding your concern, it is important to note that the initial quote provided by the repairer is based on the visible damage and part availability. The repair cost may change due to additional unseen damage, an increase in part prices, or a change to OEM parts. As a result, the final cost of repairs is only determined once all necessary work has been completed.
Our Market Conduct Team will contact you with a detailed response.
At Prime, we offer unique benefits such as fixed premiums and a reduce-to-zero excess option, ensuring greater value and peace of mind for our clients.
Assuring you of our continued best endeavours.
Kind regards,
Prime SA Team
Prime South Africa's reply13 May 2025, 15:54
Official
Dear Thabo,
Thank you for bringing your concerns to our attention. At Prime, we are committed to providing fair outcomes and ensuring that our clients are well-informed throughout their claims journey.
Regarding your concern, it is important to note that the initial quote provided by the repairer is based on the visible damage and part availability. The repair cost may change due to additional unseen damage, an increase in part prices, or a change to OEM parts. As a result, the final cost of repairs is only determined once all necessary work has been completed.
Our Market Conduct Team will contact you with a detailed response.
At Prime, we offer unique benefits such as fixed premiums and a reduce-to-zero excess option, ensuring greater value and peace of mind for our clients.
Assuring you of our continued best endeavours.
Kind regards,
Prime SA Team
Thank you for bringing your concerns to our attention. At Prime, we are committed to providing fair outcomes and ensuring that our clients are well-informed throughout their claims journey.
Regarding your concern, it is important to note that the initial quote provided by the repairer is based on the visible damage and part availability. The repair cost may change due to additional unseen damage, an increase in part prices, or a change to OEM parts. As a result, the final cost of repairs is only determined once all necessary work has been completed.
Our Market Conduct Team will contact you with a detailed response.
At Prime, we offer unique benefits such as fixed premiums and a reduce-to-zero excess option, ensuring greater value and peace of mind for our clients.
Assuring you of our continued best endeavours.
Kind regards,
Prime SA Team