SK
Shannon K
1 reviews | Active since Apr 2021
04 Mar 2025, 07:20
Mr Kammies
New client Mr kammies just joined recieved an amount for pro rata and when payment was debited it was more than what was said, I would like to know why, I believe a refund or explaining needs to be done
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Replies (3)SK
Shannon K's updateReviewer Update
04 Mar 2025, 10:39No they have not, sending me an sms to download the app and send pictures to reduce premiums does not explain why what I was told I would pay this month was not the amount why was it more? And by the way I did download the app and send the pictures and disc , I was debited more not less
SK
Shannon K's update04 Mar 2025, 10:39
Reviewer Update
No they have not, sending me an sms to download the app and send pictures to reduce premiums does not explain why what I was told I would pay this month was not the amount why was it more? And by the way I did download the app and send the pictures and disc , I was debited more not less
SK
Shannon K's updateReviewer Update
04 Mar 2025, 12:45I went trough my policy that was send to me Thursday when I joined my premium is R802 and not the R789 I was told?, that it would me come march 25th, and then the pro rata amount was for R479 not the. R550 that was taken this morning go and listen to the recording of Thursday and train the people to not lie about totals this wil cause me to cancel this insurance if it is not corrected to what I agreed to
SK
Shannon K's update04 Mar 2025, 12:45
Reviewer Update
I went trough my policy that was send to me Thursday when I joined my premium is R802 and not the R789 I was told?, that it would me come march 25th, and then the pro rata amount was for R479 not the. R550 that was taken this morning go and listen to the recording of Thursday and train the people to not lie about totals this wil cause me to cancel this insurance if it is not corrected to what I agreed to
Prime South Africa's replyOfficial
10 Mar 2025, 10:58Hello Shannon K
Thank you for your post and for bringing this to our attention.
At Prime, we pride ourselves in providing accurate information when our policyholders decide to sign up for any of our policies.
We are delighted to see that this matter has been rectified and our Market Conduct team will be in contact with you to provide you with more information.
It will no doubt reassure you that Prime SA offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team
Thank you for your post and for bringing this to our attention.
At Prime, we pride ourselves in providing accurate information when our policyholders decide to sign up for any of our policies.
We are delighted to see that this matter has been rectified and our Market Conduct team will be in contact with you to provide you with more information.
It will no doubt reassure you that Prime SA offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team
Prime South Africa's reply10 Mar 2025, 10:58
Official
Hello Shannon K
Thank you for your post and for bringing this to our attention.
At Prime, we pride ourselves in providing accurate information when our policyholders decide to sign up for any of our policies.
We are delighted to see that this matter has been rectified and our Market Conduct team will be in contact with you to provide you with more information.
It will no doubt reassure you that Prime SA offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team
Thank you for your post and for bringing this to our attention.
At Prime, we pride ourselves in providing accurate information when our policyholders decide to sign up for any of our policies.
We are delighted to see that this matter has been rectified and our Market Conduct team will be in contact with you to provide you with more information.
It will no doubt reassure you that Prime SA offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team