CL
Carlos L
1 reviews | Active since Apr 2020
10 Apr 2020, 19:19
Mr Enock luthuli
I was hijacked on the 13th February 2020 and I lodged a claim at Prime meridian direct on the 14th February 2020. Up until now my claim is still pending. I have asked them what is holding my claim ? I was informed that the company is waiting for the cell phone Data and this can take up to 30 days. I think Prime meridian direct is looking for an excuse to not approve my claim , i have wrote a letter to my lawyer in this regards.
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Replies (2)
Prime South Africa's replyOfficial
14 Apr 2020, 10:38 Dear Carlos L,
Thank you for taking the time to bring your consternation to our attention. We endeavour to deliver world-class client service at every interaction and sincerely value all client feedback.
Nonetheless, our Market Conduct Team will be in contact with you both to provide further clarity.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to bring your consternation to our attention. We endeavour to deliver world-class client service at every interaction and sincerely value all client feedback.
Nonetheless, our Market Conduct Team will be in contact with you both to provide further clarity.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply14 Apr 2020, 10:38
Official
Dear Carlos L,
Thank you for taking the time to bring your consternation to our attention. We endeavour to deliver world-class client service at every interaction and sincerely value all client feedback.
Nonetheless, our Market Conduct Team will be in contact with you both to provide further clarity.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to bring your consternation to our attention. We endeavour to deliver world-class client service at every interaction and sincerely value all client feedback.
Nonetheless, our Market Conduct Team will be in contact with you both to provide further clarity.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
15 Apr 2020, 12:37Dear Carlos L, We understand that an attempted hijacking is a trying experience and sincerely appreciate the time you have taken to raise your query with us. Please be assured that we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us. As you are aware, we are currently awaiting documentation from your service provider before the validation of your claim can be finalised. This is due to the fact that not much is known about the circumstances relating to your accident and it is for this reason that your cell phone record data had to be requested. Our Market Conduct Team has confirmed that they have already been in contact with you and will further ensure that you are kept abreast of all progress on your claim. Unlike with many other insurers, and notwithstanding economic conditions like interest rate hikes, inflation or a falling Rand, PMD guarantees never to increase premiums on claim free policies. Assuring you of our continued best endeavours on your behalf. Kind regards,The PMD Team
Prime South Africa's reply15 Apr 2020, 12:37
Official
Dear Carlos L, We understand that an attempted hijacking is a trying experience and sincerely appreciate the time you have taken to raise your query with us. Please be assured that we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us. As you are aware, we are currently awaiting documentation from your service provider before the validation of your claim can be finalised. This is due to the fact that not much is known about the circumstances relating to your accident and it is for this reason that your cell phone record data had to be requested. Our Market Conduct Team has confirmed that they have already been in contact with you and will further ensure that you are kept abreast of all progress on your claim. Unlike with many other insurers, and notwithstanding economic conditions like interest rate hikes, inflation or a falling Rand, PMD guarantees never to increase premiums on claim free policies. Assuring you of our continued best endeavours on your behalf. Kind regards,The PMD Team