VR
Vuledzani R
1 reviews | Active since Aug 2022
29 Aug 2022, 11:43
Mr
I paid my premium via EFT and my status was active and received a confirmation from PMD to say payment received. However this morning my status has changed from active to pending.
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Replies (2)
Prime South Africa's replyOfficial
29 Aug 2022, 12:15Dear Vuledzani R,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply29 Aug 2022, 12:15
Official
Dear Vuledzani R,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
31 Aug 2022, 18:14Dear Vuledzani R,
Thank you for taking the time to bring your unease to our attention.
Our aim is to provide world class services to our policyholders during every interaction and hearing of your experience is of great importance to us.
A review of your policy confirms that your policy is currently active and that your vehicle is undercover. Our retentions department has been alerted to your matter and will be in contact.
It is really exciting to know that with the PMD app you can request a callback, register a claim and keep track of your PrimeMotor policy.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply31 Aug 2022, 18:14
Official
Dear Vuledzani R,
Thank you for taking the time to bring your unease to our attention.
Our aim is to provide world class services to our policyholders during every interaction and hearing of your experience is of great importance to us.
A review of your policy confirms that your policy is currently active and that your vehicle is undercover. Our retentions department has been alerted to your matter and will be in contact.
It is really exciting to know that with the PMD app you can request a callback, register a claim and keep track of your PrimeMotor policy.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team