UW
Unathi W
1 reviews | Active since Aug 2019
01 Aug 2019, 14:24
MR
I am not happy about the way they handled my claim PMD its very terrible insurance they have declined my claim after I was involved in an accident and they were suppose to approve my car quotation
they've just declined my claim without informative reason and guess I have been waited for 30 days for them to finish the investigation Policy no is: MX***
date of the accident was 16/06/2019 I have received the declined call on the 25/07/2019 so am not happy with the way they handled my claim
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
06 Aug 2019, 14:49 Dear Unathi W,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback no later than 2 working days from today.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback no later than 2 working days from today.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply06 Aug 2019, 14:49
Official
Dear Unathi W,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback no later than 2 working days from today.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback no later than 2 working days from today.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's replyOfficial
08 Aug 2019, 12:46Dear Unathi W,
Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your unease to our attention.
Although our internal dispute resolution department would have been able to resolve your concerns , we are not able to do so however as you referred the matter to the Office of the Ombudsman for Short Term Insurance.
We are required to direct all further communication with regard to your claim’s outcome via the OSTI’s office from whom you will receive our detailed findings. We are obliged to await the findings of the Ombudsman which we will of course respect, but will likely take some time to receive.
Nonetheless, should you however have any unrelated queries, we are more than willing to assist you.
Isn’t it pleasing to know that unlike with most other insurers, PMD guarantees never to increase premiums for clients who have claim free policies. Assuring you of our continued best endeavours on your behalf.
Kind regards, The PMD Team
Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your unease to our attention.
Although our internal dispute resolution department would have been able to resolve your concerns , we are not able to do so however as you referred the matter to the Office of the Ombudsman for Short Term Insurance.
We are required to direct all further communication with regard to your claim’s outcome via the OSTI’s office from whom you will receive our detailed findings. We are obliged to await the findings of the Ombudsman which we will of course respect, but will likely take some time to receive.
Nonetheless, should you however have any unrelated queries, we are more than willing to assist you.
Isn’t it pleasing to know that unlike with most other insurers, PMD guarantees never to increase premiums for clients who have claim free policies. Assuring you of our continued best endeavours on your behalf.
Kind regards, The PMD Team
Prime South Africa's reply08 Aug 2019, 12:46
Official
Dear Unathi W,
Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your unease to our attention.
Although our internal dispute resolution department would have been able to resolve your concerns , we are not able to do so however as you referred the matter to the Office of the Ombudsman for Short Term Insurance.
We are required to direct all further communication with regard to your claim’s outcome via the OSTI’s office from whom you will receive our detailed findings. We are obliged to await the findings of the Ombudsman which we will of course respect, but will likely take some time to receive.
Nonetheless, should you however have any unrelated queries, we are more than willing to assist you.
Isn’t it pleasing to know that unlike with most other insurers, PMD guarantees never to increase premiums for clients who have claim free policies. Assuring you of our continued best endeavours on your behalf.
Kind regards, The PMD Team
Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your unease to our attention.
Although our internal dispute resolution department would have been able to resolve your concerns , we are not able to do so however as you referred the matter to the Office of the Ombudsman for Short Term Insurance.
We are required to direct all further communication with regard to your claim’s outcome via the OSTI’s office from whom you will receive our detailed findings. We are obliged to await the findings of the Ombudsman which we will of course respect, but will likely take some time to receive.
Nonetheless, should you however have any unrelated queries, we are more than willing to assist you.
Isn’t it pleasing to know that unlike with most other insurers, PMD guarantees never to increase premiums for clients who have claim free policies. Assuring you of our continued best endeavours on your behalf.
Kind regards, The PMD Team