PC
Phuti C
1 reviews | Active since Aug 2019
27 Aug 2019, 12:01
MP*** Pmd is bad
If you’re insured by this company run for your life, I got bumbed into from behind. The other driver wrote wrong number plate and wrong I.d. I helped them to find her. Guess what ... they believed her version of the scene
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Replies (2)
Prime South Africa's replyOfficial
27 Aug 2019, 14:49 Dear Phuti C,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback no later than two working days from today.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback no later than two working days from today.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply27 Aug 2019, 14:49
Official
Dear Phuti C,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback no later than two working days from today.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback no later than two working days from today.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's replyOfficial
30 Aug 2019, 07:45Dear Phuti C, We regret to learn of your displeasure regarding the outcome of your claim and take feedback received from our clients extremely seriously as we strive to deliver world class client service in every interaction. Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims, but for the protection of all of our clients. We regret your displeasure regarding the outcome of your claim. A thorough review of the outcome of your claim confirms that the decision made is in line with the policy terms and conditions disclosed to you. Your post has been brought to the attention of our Market Conduct Team who will contact you shortly to provide a further explanation in this matter. You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short few months. Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team
Prime South Africa's reply30 Aug 2019, 07:45
Official
Dear Phuti C, We regret to learn of your displeasure regarding the outcome of your claim and take feedback received from our clients extremely seriously as we strive to deliver world class client service in every interaction. Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims, but for the protection of all of our clients. We regret your displeasure regarding the outcome of your claim. A thorough review of the outcome of your claim confirms that the decision made is in line with the policy terms and conditions disclosed to you. Your post has been brought to the attention of our Market Conduct Team who will contact you shortly to provide a further explanation in this matter. You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short few months. Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team