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Matshidiso P

1 reviews | Active since Sept 2017

06 Sept 2017, 11:47

Motor vehicle insurence claim process

I am so furious right now. I was involved in an accident on the 21 July 2017, called my insurance for towing assistance which never happened because the operator on the call said that I was not covered for towing assistance. that's my first frustration.

secondly I am in a process of claiming with Robin Kock, but I need to phone this guy all the times to remind him to do his job, he lies to me and says he did not receive documents after I call to ask if he got my emails. I am stranded everyday, I pay after care extra money for my kids at crèche for being late. I asked Robin to transfer me to his manager which he told me that his manager is not available. right now i'm too much angry and frustrated. Please Assist me, I need my car fixed.

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Replies (6)
MP
Matshidiso P's update06 Sept 2017, 12:03
Reviewer Update
what I need right now is for Prime Meridian transfers the amount I qualify for into my bank account, since they are deducting from it. I want my car fixed and I will make sure that it gets done. I have been paying my premiums since the year 2012, they owe me so much and they failing to return the favour. I am using a taxi and its costing me charges at the Creche for being late. this is it. I demand serve
Prime South Africa
Prime South Africa's reply06 Sept 2017, 12:05
Official

Dear PotseM,

Thank you for bringing your concern to our attention.

Your enquiry has been forwarded to our Client Representation Department for immediate attention.

A thorough investigation will be conducted and we promise to provide preliminary feedback by 08 September 2017.

Assuring you of our continued best endeavours on your behalf.

The PMD Team.

Prime South Africa
Prime South Africa's reply08 Sept 2017, 11:42
Official

Dear PotseM,

Your uneasiness is noted and respected.

Although the product you selected is not traditional comprehensive insurance, we do offer additional optional benefits like the Towing Extender benefit which can be added to your main policy should you choose to do so.

Unfortunately a thorough review of the purchase conversation revealed that you did not select this benefit.

We have confirmed that you were provided with regular feedback regarding the progression of your claim and are pleased that repairs to your vehicle have already commenced, you will be back on the road soon.

Assuring you of our continued best endeavours on your behalf.

Kind regards,

The PMD Team

MP
Matshidiso P's update08 Sept 2017, 12:40
Reviewer Update
Good day, thank you for the feedback. however the information you got is not correct. I just spoke to a consultant on the claims department and she confirmed to me that the information they gave to you is incorrect, there is no penal beater working on my vehicle. Can you please help me to get my money back? I don't want anything to do with this unprofessional bunch of idiots. Robin Kock told me that my penal beater was approved and now Lauraine Welcome sent an email that it is not approved. please help me to get my money back because their are playing games and I need a fixed car.
MP
Matshidiso P's update12 Sept 2017, 15:38
Reviewer Update
Still no response on this matter? I am disappointed that I can not be helped. :-(
MP
Matshidiso P's update28 Sept 2017, 16:26
Reviewer Update
Good day, can someone please assist here. It looks like there's a **** happening here, me and my husband were told to change the penal beater, so we did. But our penal beater was contacted by the Prime Meridian instructing him not to use his quotes but the one Prime Meridian sent to the penal beater. Prime meridian's quote is R38 909.34 which they are only willing to pay R16000. Our penal beater charged us R17 655.24 but our penal beater was called and instructed to change the quotation and was instructed to go buy car parts from where the PMD wants him to buy. These people keep on deducting money from our account yet they delay our penal beater to work on our vehicle because they are adding more money on his qoutation. we don't have R22 909.34 that will be a short fall, for crying out loud we've been paying our premiums from 2012 already and still paying premiums even to date. I am very frustrated and stranded between taxis, my kids are suffering because they use my car for transport to and from crèche. we are already in a rainy season and I'm going to have to walk in the rain with two children, five and two years old. please assist.