NS
Ncebakazi S
1 reviews | Active since Jan 2020
25 May 2022, 13:32
Month with 2 weeks my car still not fixed
Poor service from them. I lodge a claim on the 3 April only 11 May got approved, after fighting with them, poor service and no follow up, I only got updates when I call.
Last number I called the place they said will fix my car only to find out the car is not yet with them 😡 after 2 weeks of approval of my claim my car is not even with Ray, meaning repairs are not done yet. On the 3 June it will be 2 month 😡 with them playing games with me.
Policy number MX***, claim CL***. Really don't know what to do any more
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
25 May 2022, 15:02Dear Ncebakazi S,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply25 May 2022, 15:02
Official
Dear Ncebakazi S,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
NS
Ncebakazi S's updateReviewer Update
25 May 2022, 15:35Thank you for a quick response. 🙏
NS
Ncebakazi S's update25 May 2022, 15:35
Reviewer Update
Thank you for a quick response. 🙏
Prime South Africa's replyOfficial
30 May 2022, 17:51Dear Ncebakazi S,
Thank you for your post.
We regret that your expectations regarding the claims process have not been met. Rest assured that we always do all in our power to avoid delays during the repair process.
We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition. To achieve this we encourage all repairs to be completed by a SAMBRA approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients.
It is sometimes the case that the repair process is affected by a number of factors which are outside the control of both the repairer and ourselves, such as the delay in the upliftment of the vehicle due to the floods that fell upon KwaZulu-Natal.
We confirm that our Assessing Team has been working with the repairer to get the vehicle uplifted as soon as possible to allow your vehicle to be repaired with the appropriate industry standard. Nonetheless, our Market Conduct Team has been alerted to your queries and will provide you with comprehensive feedback shortly.
It will no doubt reassure you to know that PMD offers a 24 month fixed premium guarantee on all claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply30 May 2022, 17:51
Official
Dear Ncebakazi S,
Thank you for your post.
We regret that your expectations regarding the claims process have not been met. Rest assured that we always do all in our power to avoid delays during the repair process.
We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition. To achieve this we encourage all repairs to be completed by a SAMBRA approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients.
It is sometimes the case that the repair process is affected by a number of factors which are outside the control of both the repairer and ourselves, such as the delay in the upliftment of the vehicle due to the floods that fell upon KwaZulu-Natal.
We confirm that our Assessing Team has been working with the repairer to get the vehicle uplifted as soon as possible to allow your vehicle to be repaired with the appropriate industry standard. Nonetheless, our Market Conduct Team has been alerted to your queries and will provide you with comprehensive feedback shortly.
It will no doubt reassure you to know that PMD offers a 24 month fixed premium guarantee on all claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team