DN
Dempsey N
1 reviews | Active since Oct 2023
07 Oct 2023, 16:18
Money making scheme
Bad bad service. My claim was rejected because apparently they say i skipped a red light during loadshedding and they claim they have cctv footage showing that i had skipped the red light, requested that particular footage and yet they haven't sent it to me. It's been 8days since i requested that footage, called and was told they have escalated the matter. Why should releasing evidence which they claim to have take weeks or Pmd is still photo shopping the footage? Pmd and their granny Santam are just ****mers. Run for you lives before its too late.
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Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
09 Oct 2023, 08:36Dear Dempsey ,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply09 Oct 2023, 08:36
Official
Dear Dempsey ,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
DN
Dempsey N's updateReviewer Update
10 Oct 2023, 18:07Since you guys are busy calling me to go collect my car at the storage, where is the footage i have requested for? You are so good at phoning telling people what to do but you fail to deliver as promised. Its now 2 days since you rep**** to this review but yet nothing has been sent to me regarding my request. This proves that you are just a bunch of ****mers who pray mostly on black people.
DN
Dempsey N's update10 Oct 2023, 18:07
Reviewer Update
Since you guys are busy calling me to go collect my car at the storage, where is the footage i have requested for? You are so good at phoning telling people what to do but you fail to deliver as promised. Its now 2 days since you rep**** to this review but yet nothing has been sent to me regarding my request. This proves that you are just a bunch of ****mers who pray mostly on black people.
Prime South Africa's replyOfficial
12 Oct 2023, 10:31Dear Dempsey N,
Thank you for your post.
At PMD, we take immense pride in paying all valid claims and in ensuring that all are claims are validated in line with transparency and fairness.
Whilst it is true that the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on the condition that a driver keeps to the policy terms and conditions as well as the rules of the road.
Our Market Conduct Team confirms that they will be in contact with you to provide you with comprehensive feedback regarding your claim outcome as well as the requested footage.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply12 Oct 2023, 10:31
Official
Dear Dempsey N,
Thank you for your post.
At PMD, we take immense pride in paying all valid claims and in ensuring that all are claims are validated in line with transparency and fairness.
Whilst it is true that the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on the condition that a driver keeps to the policy terms and conditions as well as the rules of the road.
Our Market Conduct Team confirms that they will be in contact with you to provide you with comprehensive feedback regarding your claim outcome as well as the requested footage.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team