TJ
Tabeth J
1 reviews | Active since Feb 2020
19 Feb 2020, 13:11
Money debited for months but they advised that my policy is not yet active- so why debiting the money?????
Apparently I joined them in November 2019 and had a minor accident in February. They have been debiting money from my account all this time and today they called saying sorry your policy is not active because we are missing your car photos. I asked the gentleman why would you be debiting if the policy is not active? Because am paying for services that I am assuming will be rendered when I need them, but I got into a minor accident and they cant cover because my policy was missing car photos so I have to take all bills to myself. Its only fair for them to refund the money because they are taking money for services they are not going to render. That is theft.
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Replies (2)
Prime South Africa's replyOfficial
19 Feb 2020, 18:17 Dear Tabeth J,
Thank you so much for taking the time to bring your unease to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been referred to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you so much for taking the time to bring your unease to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been referred to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply19 Feb 2020, 18:17
Official
Dear Tabeth J,
Thank you so much for taking the time to bring your unease to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been referred to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you so much for taking the time to bring your unease to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been referred to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
21 Feb 2020, 18:09 Dear Tabeth J,
Thank you for alerting us to your discontent following the outcome of your claim.
PMD prides itself on providing a range of innovative motor insurance products to match your unique needs; from specific risk all the way up to comprehensive cover. A thorough review of the purchase conversation conducted with you confirmed that our New Business Professional did a great job in explaining all the policy features and limitations to you before you chose the policy – including that the policy would not be active until all the photographs have been received.
Our Market Conduct Department will be in contact to provide you with a further detailed explanation.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for alerting us to your discontent following the outcome of your claim.
PMD prides itself on providing a range of innovative motor insurance products to match your unique needs; from specific risk all the way up to comprehensive cover. A thorough review of the purchase conversation conducted with you confirmed that our New Business Professional did a great job in explaining all the policy features and limitations to you before you chose the policy – including that the policy would not be active until all the photographs have been received.
Our Market Conduct Department will be in contact to provide you with a further detailed explanation.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply21 Feb 2020, 18:09
Official
Dear Tabeth J,
Thank you for alerting us to your discontent following the outcome of your claim.
PMD prides itself on providing a range of innovative motor insurance products to match your unique needs; from specific risk all the way up to comprehensive cover. A thorough review of the purchase conversation conducted with you confirmed that our New Business Professional did a great job in explaining all the policy features and limitations to you before you chose the policy – including that the policy would not be active until all the photographs have been received.
Our Market Conduct Department will be in contact to provide you with a further detailed explanation.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for alerting us to your discontent following the outcome of your claim.
PMD prides itself on providing a range of innovative motor insurance products to match your unique needs; from specific risk all the way up to comprehensive cover. A thorough review of the purchase conversation conducted with you confirmed that our New Business Professional did a great job in explaining all the policy features and limitations to you before you chose the policy – including that the policy would not be active until all the photographs have been received.
Our Market Conduct Department will be in contact to provide you with a further detailed explanation.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team