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Thuso I

1 reviews | Active since May 2017

13 Jan 2022, 23:40

Mmamoruti Mokonyama

For the thousands of South Africans who took out accident and health policies marketed by Prime Meridian Direct (PMD), this has been made even more bleak by the realisation that we are paying premiums for years, only to find ourselves with no cover from this month — and no premium refunds either...I had an accident on the 2nd of January 2022 and my claim has been declined after my lawyer called in to ask why PMD is taking time to access my claim.The reason for my claims decline was non payment for December whileas my brother is also paying PMD and was told to pay before the 12th to keep his premium active.This is just about milking us our money in the mane of covers.

If your phones do keep records why dint you pull them.out and peruse our communication?What is your grace period for a payment?I have never skipped payments!!!!! What a pathetic service from PMD

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Replies (2)
Prime South Africa
Prime South Africa's reply14 Jan 2022, 08:16
Official
Dear Thuso I ,

Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 2 business days. 
 
Assuring you of our continued best endeavours. 

Kind regards,
The PMD Team 
Prime South Africa
Prime South Africa's reply18 Jan 2022, 12:21
Official
Dear Thuso I, 
 
Thank you for your post. 
 
It is troubling to hear of your experience as we pride ourselves on achieving fair outcomes for clients. 
 
Whilst the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided the required premiums have been paid. This is the very nature of short-term motor insurance. 
 
Rest assured that our Market Conduct Team will be in touch with you to provide you with further clarity on the matter. 
 
Unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short time. 
 
Assuring you of our continued best endeavours on your behalf. 
 
Kind regards, 
The PMD Team