GM
Goodness M

1 reviews | Active since Jun 2022

13 Jun 2022, 18:26

Miss Goodness Masuku

Was involved in car accident on 16-05-2022 policy no MX***, claim no CL *** called pmd they assisted with towing took pictures of my car on the scene, they rejected the claim told me to pay storage fee of which I did, now the problem my car is missing a bumper, told them I can't fetch the car with a missing part, when I call the office Chantel is the lady handling the case and kgotso now are unavailable, been told they will get back to me but never did I trusted them with my car would never recommend anyone to them, their service is poor they only car about money not clients just need my bumper from them nothing else, cause now I can't get a quotation without a bumper, I don't need anything from you only my car with every part please help.. **** pmd.

0
Replies (2)
Prime South Africa
Prime South Africa's reply14 Jun 2022, 07:55
Official
 Dear Goodness M,

Thank you for taking the time to raise this matter with us.

We have located your policy and commit to providing preliminary feedback within 2 business days.

Assuring you of our continued best endeavours.

Kind regards, 
The PMD Team 
Prime South Africa
Prime South Africa's reply17 Jun 2022, 16:30
Official
Dear Goodness M,

Thank you for your taking the time to alert us of your experience.

PMD prides itself on the excellent service it provides to its clients. Rest assured that the same high standard is then also expected from the SAMBRA approved repairers on our panel. 

Our Market Conduct Team has reviewed your matter and will provide you with comprehensive feedback.

It will no doubt delight you to learn that with PMD obtaining a personal lines insurance quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.

Assuring you of our continued best endeavours on your behalf.

Kind regards,
The PMD Team