MM
Mandla M
1 reviews | Active since Feb 2014
07 Jul 2015, 12:30
Misrepresentative and misleading Adverti*****t
Have a policy with PMD which I took in 2012 to cover my old Tjorkie for :<br> - Theft<br> - Third party <br> - Natural events <br> <br> Last week I logged a claim with them and was informed not so long that it was declined because the car was not a Write-off ...MY view is going forward they must state it clearly on their advets/promotions that Theft excludes (Theft of Car parts and or extras) so that customers are not promptto initiate a purchase without PMD first providing all relevant information,,,<br>
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Prime South Africa's replyOfficial
08 Jul 2015, 17:15Hello mmandlam3,
Thank you for your suggestion.
A review of the recorded conversation conducted with you when purchasing your policy confirms that our tele-assistant did an exceptional job of clearly explaining all policy features to you. Indeed, you even correctly answered questions on the very policy provisions of which you now complain.
As you will recall, your highly affordable PMD policy premiums never increase and you never pay any excess when you claim. You also require no tracker unit to be fitted, no pre-inspection and no over-night garaging. This also appears very clearly in your easily understood policy documentation and is clearly explained in our unique pre-recorded telephonic policy explanation available 24 hours a day in a language of your choice.
You could complement your Prime Motor Thrift policy (recently awarded 2015 motor insurance Product of the Year) with our Accident Contribution Benefit which provides a growing amount of cover for those smaller accidents and damage which do not render your car a write off. Please contact us directly for details.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your suggestion.
A review of the recorded conversation conducted with you when purchasing your policy confirms that our tele-assistant did an exceptional job of clearly explaining all policy features to you. Indeed, you even correctly answered questions on the very policy provisions of which you now complain.
As you will recall, your highly affordable PMD policy premiums never increase and you never pay any excess when you claim. You also require no tracker unit to be fitted, no pre-inspection and no over-night garaging. This also appears very clearly in your easily understood policy documentation and is clearly explained in our unique pre-recorded telephonic policy explanation available 24 hours a day in a language of your choice.
You could complement your Prime Motor Thrift policy (recently awarded 2015 motor insurance Product of the Year) with our Accident Contribution Benefit which provides a growing amount of cover for those smaller accidents and damage which do not render your car a write off. Please contact us directly for details.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply08 Jul 2015, 17:15
Official
Hello mmandlam3,
Thank you for your suggestion.
A review of the recorded conversation conducted with you when purchasing your policy confirms that our tele-assistant did an exceptional job of clearly explaining all policy features to you. Indeed, you even correctly answered questions on the very policy provisions of which you now complain.
As you will recall, your highly affordable PMD policy premiums never increase and you never pay any excess when you claim. You also require no tracker unit to be fitted, no pre-inspection and no over-night garaging. This also appears very clearly in your easily understood policy documentation and is clearly explained in our unique pre-recorded telephonic policy explanation available 24 hours a day in a language of your choice.
You could complement your Prime Motor Thrift policy (recently awarded 2015 motor insurance Product of the Year) with our Accident Contribution Benefit which provides a growing amount of cover for those smaller accidents and damage which do not render your car a write off. Please contact us directly for details.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your suggestion.
A review of the recorded conversation conducted with you when purchasing your policy confirms that our tele-assistant did an exceptional job of clearly explaining all policy features to you. Indeed, you even correctly answered questions on the very policy provisions of which you now complain.
As you will recall, your highly affordable PMD policy premiums never increase and you never pay any excess when you claim. You also require no tracker unit to be fitted, no pre-inspection and no over-night garaging. This also appears very clearly in your easily understood policy documentation and is clearly explained in our unique pre-recorded telephonic policy explanation available 24 hours a day in a language of your choice.
You could complement your Prime Motor Thrift policy (recently awarded 2015 motor insurance Product of the Year) with our Accident Contribution Benefit which provides a growing amount of cover for those smaller accidents and damage which do not render your car a write off. Please contact us directly for details.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team