MISLEADING, OMMITED INFO AND NO ASSISTANCE WHEN NEEDED IN AN EMERGENCY!!!

We contacted the centre last night after experiencing mechanical issues with our car. We were only then advised that the towing service is capped at a certain km and that the transport we'd be provided was also to be paid upfront and limited. The first consultant said 60km was covered and the consultant on our second attempt to resolve the issue said 30km. This was an unfortunate emergency that was not prepared for and we were stranded in an unknown area, a long and quiet road with no facilities around. There was no ATM's or malls around which we could have gone to draw any monies and we were not accommodated. No empathy from the insurer for the circumstances we were faced with. We were let down when we needed you the most. This would've been our first ever claim since joining. Stranded with a little child and we thought that joining would at least ease the stress knowing we had a company by our side for when needed in cases of emergencies. I am deeply disappointed and ****ed at the service, the lack of empathy for a paying client in an emergency situation and the misleading and deliberate lack and omission of very important information. If it had been in a different province, I'd have understood excess charges, but this is not fair as we had hoped that the insurance would at least be there to assist!! Imagine, being on a long, dark road with no place to seek refuge with a little child and your car breaking down. Who will you call for help??? Let that sink in when you take out insurance