Might be cheap But stay away from PMD 😡

Stay away from these company nomatter how affordable their Car insurance is, these are The most terrible Short term Insurance ever ,these people are the worst of them all. And if you do just prepare to be slapped with hundreds of “ Oh we apologise for the inconvenience and understand” but nothing is done about you claim, if those words could be exchanged for gold i would a millionaire today i should have listened to Warnings from the people i know who warmed me to stay far.

Dont be like me im frustrated disappointed depressed because of these people. Tell me Why i am still paying premiums for a vehicle thats not even in my position ,im currently paying Car insurance whilst the vehicle is in their position.

I had an Accident the weekend after Good friday my claim was approved on the 8 May 2025 the lower bumper and Radiator got damaged ,its so Shocking the level of absolute terrible poor service PMD is given , these people have no sense of Urgency when it comes to serious Matters,these people are just chilled they dont bother theres no communications i had to be the one to call them to check on the progress of my claim.

Theres excuses after excuses ,i mean anyone would tell you that such damage can take up to a week or two weeks to repair ,Not PMD .

First of all i am supposed to have a handler of the claim at which i didnt know who that handler was ,I havent had any communication of some sort from any of you people if its not the time i was notified that my claim was approved that was it no call from PrimeSA to give me any feedback of the claim so because the claim is my problem you goingto be the one calling PrimeSA looking for feedback, that how they do business with the rest of their clients i guess or im one of those unlucky few who gets direspected this way. As I’ve mentioned i have the claim handler ,It was so shocking to learn that on the 9June 2025 that i actually do have a handler by the name of Lerato Vincent Motsatse .I have never spoken to Vincent Motsatse since the commecing of the claim till after i laid a complain about the service im recieving ,then after a day Meneer Calls with just few words “Gooday this is him ,your car parts is schedule to arriving on thursday bye” The handler unreachable to answer my inquiries,Consultants will always say "Messages were left to revert back to you" Still no communication from him. So basically nothing noted on the claim regarding the car parts that was supposedly ordered And all i get is "We will escalate the matter to the relevant people ,we apologise "

Then there the matter of the ordering of the parts. Since this issue is my problem i am doing follow ups with the Body shop Carlson Autobody in Nelspruit. Atleast the best part about this claim is that the Autobody do update me you would think they are my Insurance, they have been giving me relevant information regarding the repairs starting from how big is the damage ,what is to be repaired ,the estimated times to repair, the outstanding parts ?

22 May i called Carlson Autobody for updates and they informed me that one part which is the oil cooler ordered by the PrimeSA Insurance they claimed they have been sending emails enquiring about the ETA of the outstanding part which PrimeSA is to order and deliver to complete the repair as the vehicle is not drivable without the cooler no response from PrimeSA .

26 May i gave them a called to check for any updates still no updates from PrimeSA.

27 May the next day i called again to check of any updates i was told that the oil cooler is to arrive on the 29 May they even sent me an SMS confirmation that PrimeSA will deliver the oil cooler by the 29 May .

Then another Shocker on the 9 June to learn that PrimeSA says the request for the order was only made on the 5 June . I cant imagine PMD understand the level of frustration i am going through right now ,the level of disrespect PrimeSA is showing is truly unacceptable i am treated with the level of the lowest class in society .

The latest update was that the parts got Hijacked they need to order again and will arrive 26June .

26 June no parts arrived guess who is updating me The autobody shop. Call PMD they know nothing of such and when the finaly know its another delay parts will arrive the 30 June , No word 30 June .You actually at their mercy,i dont know whether my vehicle is safe ,wear and tear since its sitting for Two month just to install an Oil cooler .

Yes its affordable cheap but you going to sweat once you get into a serious accident, i guess good reviews about them is based on minor issues like your towing n just starts i doubt its for serious matters because these people a really bad

I cannot express the level of contempt im feeling right now not to mention the employment opportunities ive missed due to the dishonesty and lack of communication from PrimeSA and with "We apologise for the inconvenience caused " if it came with Gold im sure i would have been a rich man today. I was not looking for much i was looking for a communication thats all but its too expensive i take.