FM
Foazi M
1 reviews | Active since Mar 2012
10 Jun 2025, 19:37
****mers
Canceled my insurance, they tried numerous times to retain. Which they didn't follow up on. And then still billed me even thou I canceled. Almost 2 weeks and no communication
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
11 Jun 2025, 07:46 Dear Foazi, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply11 Jun 2025, 07:46
Official
Dear Foazi, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
17 Jun 2025, 11:35Hello Foazi M,
Thank you for taking the time to share your feedback with us.
At Prime SA, we are deeply committed to delivering world-class service and ensuring that every client feels valued and supported. Since receiving your email, our team has been in contact with you daily to provide the assistance you deserve.
Our Market Conduct Team is actively working on your request and will continue to engage with you to provide clarity and a resolution that meets your expectations.
We understand how important it is to have peace of mind when it comes to your insurance. That’s why we take pride in offering innovative products like our Decreasing Excess, which rewards you for your loyalty by reducing your excess over time. This is just one of the ways we ensure our clients receive exceptional value for money.
Thank you for allowing us to assist you.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us.
At Prime SA, we are deeply committed to delivering world-class service and ensuring that every client feels valued and supported. Since receiving your email, our team has been in contact with you daily to provide the assistance you deserve.
Our Market Conduct Team is actively working on your request and will continue to engage with you to provide clarity and a resolution that meets your expectations.
We understand how important it is to have peace of mind when it comes to your insurance. That’s why we take pride in offering innovative products like our Decreasing Excess, which rewards you for your loyalty by reducing your excess over time. This is just one of the ways we ensure our clients receive exceptional value for money.
Thank you for allowing us to assist you.
Kind regards,
The Prime SA Team
Prime South Africa's reply17 Jun 2025, 11:35
Official
Hello Foazi M,
Thank you for taking the time to share your feedback with us.
At Prime SA, we are deeply committed to delivering world-class service and ensuring that every client feels valued and supported. Since receiving your email, our team has been in contact with you daily to provide the assistance you deserve.
Our Market Conduct Team is actively working on your request and will continue to engage with you to provide clarity and a resolution that meets your expectations.
We understand how important it is to have peace of mind when it comes to your insurance. That’s why we take pride in offering innovative products like our Decreasing Excess, which rewards you for your loyalty by reducing your excess over time. This is just one of the ways we ensure our clients receive exceptional value for money.
Thank you for allowing us to assist you.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us.
At Prime SA, we are deeply committed to delivering world-class service and ensuring that every client feels valued and supported. Since receiving your email, our team has been in contact with you daily to provide the assistance you deserve.
Our Market Conduct Team is actively working on your request and will continue to engage with you to provide clarity and a resolution that meets your expectations.
We understand how important it is to have peace of mind when it comes to your insurance. That’s why we take pride in offering innovative products like our Decreasing Excess, which rewards you for your loyalty by reducing your excess over time. This is just one of the ways we ensure our clients receive exceptional value for money.
Thank you for allowing us to assist you.
Kind regards,
The Prime SA Team