Mediocre Prime South Africa Service

Very disappointed in the way Prime handled my issue today.

I had driven from the Durban South area to Cornubia, when the engine had begun to over heat, and pressed the Emergency button on the Prime Protect App.

I initially agreed to the tow truck, which covers a 60Km travel distance, as stipulated in the policy, i.e. From point of rest (A), to me and my broken down vehicle (B), to the destination (C - home or Mechanic). Any distance beyond the 60Kms, would require a cash payment to the towing company directly.

After a few moments (Under 10 minutes), I was assisted and advised to cancel the tow truck. I called the call centre again, and was told that the truck had already been cancelled. By who? I didn't get the answer on that one. What if I had not received any help? and had been waiting, only to later call the emergency line and be told the truck was cancelled and we don't know by who???