JJ
Jozua J
1 reviews | Active since Jul 2022
09 May 2026, 08:40
Loyalty Means Nothing
I am very disappointed with Prime Meridian Direct. I was previously insured with them and remained loyal, but now that I have an older model car, the only option they offer me is Third Party Plus cover. I would no longer recommend them as an insurer, especially after being a loyal customer and then receiving this kind of treatment. I’m now much happier to be with another insurer.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
09 May 2026, 17:55Hello Jozua, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team,
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team,
Prime South Africa's reply09 May 2026, 17:55
Official
Hello Jozua, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team,
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team,
Prime South Africa's replyOfficial
12 May 2026, 07:36Hello Jozua J,
Thank you for taking the time to share your experience. We value all feedback, especially from long-standing clients, as it helps us improve and better serve our community.
Our product options are based on specific underwriting rules that take into account factors like vehicle age, risk profile, and product design. This sometimes means that certain cars will only qualify for specific cover types, such as Third Party Plus, even where we know a client may prefer comprehensive cover.
After considering the matter, our records confirm that your older model car only qualified for Third Party Plus cover in terms of these underwriting rules. That said, we understand that, given your loyalty and previous relationship with us, this outcome feels disappointing and may not match the level of cover you expected when you reached out to us.
Our Market Conduct team has been alerted and will provide further clarity on the matter.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aid in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply12 May 2026, 07:36
Official
Hello Jozua J,
Thank you for taking the time to share your experience. We value all feedback, especially from long-standing clients, as it helps us improve and better serve our community.
Our product options are based on specific underwriting rules that take into account factors like vehicle age, risk profile, and product design. This sometimes means that certain cars will only qualify for specific cover types, such as Third Party Plus, even where we know a client may prefer comprehensive cover.
After considering the matter, our records confirm that your older model car only qualified for Third Party Plus cover in terms of these underwriting rules. That said, we understand that, given your loyalty and previous relationship with us, this outcome feels disappointing and may not match the level of cover you expected when you reached out to us.
Our Market Conduct team has been alerted and will provide further clarity on the matter.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aid in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team