1 reviews | Active since Jun 2016
Logging of claim
<p>Claim No. CL***</p> <p>I logged a claim on Tuesday, 16.05.16. After completing a booklet of information required. An assessor only came out the following week and since then we have only received sms confirming that your claim has been received and that is it.</p> <p>It is now 3 weeks since the claim has been logged and no definite response has been received as to whether the claim has been approved or not. </p> <p>Colleagues and friends are asking why my insurance is taking so long with a claim process as theirs dont take this long. I am ashamed to say that I am still waiting for the insurance to come back to me.</p> <p> </p> <p>My wife and I have been contacting the call centre everyday since the incident for some reponse and all we get are empty promises.</p> <p>I have just phoned now again and was told that a technician (Alaisha) has been allocated to the claim of which I dont get any response.</p> <p>Every month we pay our premium and this is the service we receive from the insurer.</p>
Hello bradley-green,
We're truly sorry that you have found the process challenging, we assure you this was never our intention.
The detailed investigation into your claim is not a futile exercise but assists us to ensure we are able to uphold our promise of no premium increases.
After receiving the assessment report of your vehicle, our claims department wasted no time in processing your claim as rapidly as possible, moreover they have also provided you with daily progress updates.
Nevertheless, we have received confirmation that your claim has been finalised and the outcome communicated to you on 2 June 2016.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Hello bradley-green,
We're truly sorry that you have found the process challenging, we assure you this was never our intention.
The detailed investigation into your claim is not a futile exercise but assists us to ensure we are able to uphold our promise of no premium increases.
After receiving the assessment report of your vehicle, our claims department wasted no time in processing your claim as rapidly as possible, moreover they have also provided you with daily progress updates.
Nevertheless, we have received confirmation that your claim has been finalised and the outcome communicated to you on 2 June 2016.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team