Lodging of complaint against prim Meridian Direct insurance

Greetings I hope everyone is doing well.

My name Hosia Mpungose, my car is insured by prime Meridian Direct. I had an accident on the 25th of September 2022, I was going to the garage, the car lost control and bumped into the wall. I had minor injuries. I managed to drive the vehicle back home , because it's was still drivable and the place is a high risk area for hijacking and crime. The vehicle was badly damaged.

I registered a claim at PMD on the following day. I sent all the relevant documents and information. E.g accident report from police station, claim submission form, pictures of my driver's license, pictures of the place of an incident pictures of the car, name of the tracker.

The claim was rejected/declined, I was told there was Misrepresentation in the the information I provided and they said they said they were unable to confirm that I was the one driving the vehicle on the day of the eccident.

I responded and explained everything that happened, I sent pictures of myself with bruises and injuries from the eccident, I sent a Doctor's note and X ray images, to prove that I was the one driving the vehicle on the day of the eccident. I took pictures of the road I used and exit and entrance gate I used. I sent a trip report and an accident report from tracker.

I requested all telephone recordings partaining the claim to see where the Misrepresentation is. I challenged their decision with every proof I had, the claim was rejected/declined again.

I was driven from pillar to post, I was sent to and fro. If I request something from them, they would tell me it will take about 10 to 15 working days, If they promise to respond they will say Wednesday or next week, you will receive your response, when the day finally comes, they will tell me stories, excuses and postpone. They keep running away from paying.

I work at a hospital, I'm Clinical Technologist, sometimes I'm on standby/on call, during that time they can call at anytime. Even in the middle of the night. It's very difficult to function without a car, I'm a minister of the gospel, I'm married man It's very difficult to function without a car.

Almost everyone is complaining about PMD, as a PMD client I wouldn't advice anyone to be part of PMD, I strongly discourage. They don't pay, they are known for running away when it's time to pay. They are very *********** and inefficient. They don't take their costumers serious.

I am grieved and disappointed . They debit my account on every 25th without fail but when it's time to pay they run away.

Thank you.