let down by insurer

<p>I had a terrible accident on the 04 January 2017 and I had to wait for long on the scene arranging for the insurance to arrange the towing people to tow my car while the ambulance was there and the person that I was talking to told me I can't leave the car before I get the authorization so I wait until I got the authorization and I went to the hospital my car was towed to smd and on the 05 January I submitted the claim form with the other documents and on the 12 January they called me so that I can go on the scene for them to take photos and measurement and they told me my car is a written off and they gona stop the premiums and I went there on the 13 January and everything was done from there every time I call Rudi Underway the one that is busy with my claim he told me that from his side everything is done he is waiting for extra opinium so that he can submit the file on the15February I call him again and requested to speak to the manager and on the 16 February the manager call me and I spoke to him and he verbalise that they are still waiting for on scene opinion but he is sorry for incontinence he will make sure everything is done agent now I don't have a car and I'm still paying for it please help I don't know now why I was paying the insurance because they delay when coming to assist but month end they are the one to deduct from my salary</p>