Lehlohonolo Sibanda

Hi please note that I as involved in an accident on the 16th of April and and submitted my claim on the 19th, I was interviewed and explained everything that happened as I remembered. I gave PMD enough time to do the investigation and they exceeded their turn around time which is 10-15 working days and I was patient with the Team. I also provided them with all the relevant information and supporting documents to assist with their research however the feedback was only telling me about my where areabouts it never said anything about the person which I was involved in an accident with it was only telling me about my movement and never said anything on what had caused the accident and the person that I was in an accident with. I have asked that they should provide me with the Call recodings from the day I submitted this claim and also provide me with the Call recording of their witnesses however no one is coming back to me . I believe that my claim was not investigated fairly and I still don't understand the rejection reason. When I joined PMD I was sold dreams because now I need them to assist with fixing my car and I don't remember defaulting any payment instead I always make sure that my premium is paid on time - *** - ***