SAMl
Seipati Alice Maboee letsiriseipati
1 reviews | Active since Jun 2023
20 Apr 2026, 13:54
Last year 12 march 2025 i collided with bakkie which was in wrong, instead Prime South africa decline my claim
<div>Last year 12 march 2025 i collided with bakkie which was in wrong, instead Prime South africa decline my claim. They rep**** to me with two different outcomes</div>
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Replies (2)
Prime South Africa's replyOfficial
20 Apr 2026, 14:52Hello Seipati, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply20 Apr 2026, 14:52
Official
Hello Seipati, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
24 Apr 2026, 12:59Hello Seipati M,
Thank you for your post.
At Prime, we are committed to ensuring that our policyholders fully understand the products they purchase and we pride ourselves in validating all claims within the scope of our policies.
According to our records, your claim was repudiated based on exceeding the speed limit by more than 20 km/h. While we note that third-party actions contribute to accidents occurring, excessive speed still remains a major contributing factor to any accident.
Regarding the two outcomes, we have provided the initial outcome letter again later, during the same month, upon your request, which means that the outcome remained unchanged.
Our Market Conduct Team has already been in contact with you and provided a detailed response to your claim outcome.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply24 Apr 2026, 12:59
Official
Hello Seipati M,
Thank you for your post.
At Prime, we are committed to ensuring that our policyholders fully understand the products they purchase and we pride ourselves in validating all claims within the scope of our policies.
According to our records, your claim was repudiated based on exceeding the speed limit by more than 20 km/h. While we note that third-party actions contribute to accidents occurring, excessive speed still remains a major contributing factor to any accident.
Regarding the two outcomes, we have provided the initial outcome letter again later, during the same month, upon your request, which means that the outcome remained unchanged.
Our Market Conduct Team has already been in contact with you and provided a detailed response to your claim outcome.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team