1 reviews | Active since Jun 2013
Lack of feedback RE: Payout
I was in an accident on 30 October 2015<br> Prime Meridian's client received authorisation to fix his car on 30 December 2015<br> After struggling I received my offer letter on 9 January 2016, I returned the signed on 10 January 2016<br> 15 February I called and emailed Daphne Mufamadi and she did not reply to the two emails I sent her and the messages I left for her to call me did not get me a response. Her manager has been off sick for 2 days now.<br> Finally spoke to Daphne who ''sent the requisition to finance a few days ago''. I asked for the exact date and she said she sent it on 12th February. All I wanted was feedback and confirmation that the payment will arrive as scheduled. Instead I got attitude, a story that does not add up and no feedback as yet.<br> <br> One of the supervisors from Claims Offered to assist me, hopefully I will post a complement next...
Your uneasiness is noted and respected.
Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention.
Whilst we strive to assist third parties as soon as possible after they have been involved in an accident with one of our policyholders, as you are aware, the validation of our client's claim has to be completed first.
Nonetheless our records reflect that your claim has been paid out some time ago, perhaps you are aware of this?
Your concern is important to us and our Client Representation Department has already contacted you to clarify any uncer*****y that might still exist.
Assuring you of our continuing best endeavours.
Kind Regards,
The PMD Team
Your uneasiness is noted and respected.
Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention.
Whilst we strive to assist third parties as soon as possible after they have been involved in an accident with one of our policyholders, as you are aware, the validation of our client's claim has to be completed first.
Nonetheless our records reflect that your claim has been paid out some time ago, perhaps you are aware of this?
Your concern is important to us and our Client Representation Department has already contacted you to clarify any uncer*****y that might still exist.
Assuring you of our continuing best endeavours.
Kind Regards,
The PMD Team