1 reviews | Active since Mar 2009
Lack of feedback
My mom has been trying to take out Life insurance with PMD since Monday. I spoke to Pamela and advised her to contact my mother and obtain permission from her to deal with me as I deal with all my mother's financial affairs. I called Pamela to follow up and she advised me that my mother told her to call back on Wednesday, strange considering that my mother does not work. When I called my mom she says she spoke a gentleman from PMD (not Pamela) and she gave him consent to call me and explain all the terms and conditions to me.. I received a missed call from PMD but when I called back and spoke to Pamela she blatantly **** to me. If we are receiving such shoddy service before even signing up one can only wonder how the service will be when my mother is already a client!
We are delighted to learn that our products were of interest to you and appreciate the time you took to write to us.
It is unfortunate that you might feel ill-treated - quite the contrary proved to be true upon the review of the conversations you referred toe. Our call centre went the extra mile to assist you and your mother to explain the policy conditions to both of you. As you would appreciate, we must make sure that the life insured know the policy terms and conditions and agrees thereto. This is a requirement in law and also part of our company ethos to ensure that policyholders understand the policies they apply for.
We understand you and your mother may have misperceived receiving phone calls from different agents. This was mainly done to ensure that the product is explained to your mother in her preferred language.
At PMD we strive to provide world class service to all our policyholders as well as prospective policyholders who wish to apply for cover. One of our senior team members will be in contact with you shortly to alleviate any further concerns that you might have.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
We are delighted to learn that our products were of interest to you and appreciate the time you took to write to us.
It is unfortunate that you might feel ill-treated - quite the contrary proved to be true upon the review of the conversations you referred toe. Our call centre went the extra mile to assist you and your mother to explain the policy conditions to both of you. As you would appreciate, we must make sure that the life insured know the policy terms and conditions and agrees thereto. This is a requirement in law and also part of our company ethos to ensure that policyholders understand the policies they apply for.
We understand you and your mother may have misperceived receiving phone calls from different agents. This was mainly done to ensure that the product is explained to your mother in her preferred language.
At PMD we strive to provide world class service to all our policyholders as well as prospective policyholders who wish to apply for cover. One of our senior team members will be in contact with you shortly to alleviate any further concerns that you might have.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team