1 reviews | Active since Oct 2016
Lack of customer appreciation
The claims lady I deal with doesn't contact me unless I contact her,she doesn't even bother to even reply to my emails for days on end!I called last week Tuesday,She promised me feedback by last week Thursday its now another week Wednesday, I've been sending emails but no response.I don't know how you guys hire people who lack such communication s****s especially knowing that in the nature of the business you deal with clients.I don't wish to ever have a policy with you guys ever.The lady assisting me is Winnie Chitambara
Dear Sivuyisiwe-mlonyeni,
Your post is acknowledged.
We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team.
Dear Sivuyisiwe-mlonyeni,
Your post is acknowledged.
We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team.
Hello sivuyisiwe-mlonyeni,
We are truly sorry to learn of your loss and understand how wearisome this time can be.
As you will no doubt appreciate, all claims information provided has to be validated by an independent source. In this case, we have had considerable difficulty in obtaining the hospital file.
Nonetheless, you will be pleased to know that the validation of your claim is close to finalisation and our claims team will be sure to provide you with further feedback regarding the outcome of your claim shortly.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Hello sivuyisiwe-mlonyeni,
We are truly sorry to learn of your loss and understand how wearisome this time can be.
As you will no doubt appreciate, all claims information provided has to be validated by an independent source. In this case, we have had considerable difficulty in obtaining the hospital file.
Nonetheless, you will be pleased to know that the validation of your claim is close to finalisation and our claims team will be sure to provide you with further feedback regarding the outcome of your claim shortly.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team