ZD
Zanele D
1 reviews | Active since Dec 2015
23 Dec 2015, 15:44
Lack of communication regarding claim
I lodged a claim with Prime Meridian on 10 Nov I was told they have a 30 day response policy for accident claims. It's now the 23 December and I still have not received an update on my claim and my car has still not been repaired. I'm constantly calling the lady handling my claim Madelain and I'm always met with excuses but no progress . It's extremely frustrating and unacceptable. I would like for my claim to be paid out then I'm done with this insurance company and would never recommend to anyone ever. The worst
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Prime South Africa's replyOfficial
24 Dec 2015, 11:37Hello MissZee01,
Your concern is noted and respected.
We persistently strive to settle all valid claims within the shortest possible time. You will appreciate that this reduces our management time and costs and is a clear advantage to both ourselves and our clients.
After having conducted a thorough review of the progress on your claim, it came to light that a substantial delay did unfortunately occur when we attempted to verify the information in the police accident report due to the availability of the police officer concerned.
Nevertheless, your complaint is important to us and Madelain from our Claims Department will continue to work closely with you until the matter is resolved.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Your concern is noted and respected.
We persistently strive to settle all valid claims within the shortest possible time. You will appreciate that this reduces our management time and costs and is a clear advantage to both ourselves and our clients.
After having conducted a thorough review of the progress on your claim, it came to light that a substantial delay did unfortunately occur when we attempted to verify the information in the police accident report due to the availability of the police officer concerned.
Nevertheless, your complaint is important to us and Madelain from our Claims Department will continue to work closely with you until the matter is resolved.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Prime South Africa's reply24 Dec 2015, 11:37
Official
Hello MissZee01,
Your concern is noted and respected.
We persistently strive to settle all valid claims within the shortest possible time. You will appreciate that this reduces our management time and costs and is a clear advantage to both ourselves and our clients.
After having conducted a thorough review of the progress on your claim, it came to light that a substantial delay did unfortunately occur when we attempted to verify the information in the police accident report due to the availability of the police officer concerned.
Nevertheless, your complaint is important to us and Madelain from our Claims Department will continue to work closely with you until the matter is resolved.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Your concern is noted and respected.
We persistently strive to settle all valid claims within the shortest possible time. You will appreciate that this reduces our management time and costs and is a clear advantage to both ourselves and our clients.
After having conducted a thorough review of the progress on your claim, it came to light that a substantial delay did unfortunately occur when we attempted to verify the information in the police accident report due to the availability of the police officer concerned.
Nevertheless, your complaint is important to us and Madelain from our Claims Department will continue to work closely with you until the matter is resolved.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team