1 reviews | Active since Jan 2016
Lack of communication
My mother was involved in car accident early February this year. Everything was just a nightmare, she did call the call centre to report the accident and claims forms were email to her to fill them, she did send back. From there it took quite sometime from them to get back at her with status of claim. On early March she was informed that some pages were not fill in. She did fill them up and send them back. Since then nothing has happen, the car still park outside my mothers place. We don't know were its write-off or it will be fixed. This is so frustrating to my mother as she using car to work and from. Now she has to resort into lift clubs that are not reliably. Even now no one from Prime Meridian Direct has call her just to insure everything is going well or give her direction as we to now.
It is most regrettable to learn to of the difficulties your mother has faced since her incident.
We understand that accidents are never convenient and try our best to ensure our client's claims are finalised as soon as possible.
Nonetheless, the validation of all claims is a pertinent part of our administration and enable us to ensure that our premiums remain fixed for life.
A representative from our Client Representative Department will be in contact with you regarding the progress made on your mother's claim.
Kind regards,
The PMD Team
It is most regrettable to learn to of the difficulties your mother has faced since her incident.
We understand that accidents are never convenient and try our best to ensure our client's claims are finalised as soon as possible.
Nonetheless, the validation of all claims is a pertinent part of our administration and enable us to ensure that our premiums remain fixed for life.
A representative from our Client Representative Department will be in contact with you regarding the progress made on your mother's claim.
Kind regards,
The PMD Team