Just been told that I am not going to be refunded, today after I was told they will refund me on the 16 January 2018

I had a very bad experience with PMD with regards to their service to their customers. My car was ****** and recovered on the 1 December 2017. Only going to be repaired on Monday, 19 February 2018, with many arguments between me and PMD. Firstly, I was told to go and collect my car from ****** and recovered vehicle impound, after, I clearly explain to them that my car is undrivable. I called them immediately, after receiving an SMS, and I was advised I should organize my own towing company, to collect my vehicle and I will be refunded. When I had to claim , I was told I will not be refunded as I didn't use one of their approved towing service providers and not an independent towing contractor, which was not explained to me over the phone when I called, but stated in my "so called, contract" without the list of the towing service providers. After a long argument with them regarding this, I was told that they will refund me, but I have to provide my bank statement to prove that I have made this payment. How do you provide, an invoice and banking statement that you have taken out the money from your bank account to make payment for the invoice, that you providing as proof of payment to your insurance? Now, they finally paid that refund.

So since my car is undrivable, I have to take my car for the repair on Monday, 19 February 2018, and I am told only today that I will have to tow it at my cost, as I am only allowed to claim for towing once per incident, which is not state in my contract or no one has ever said it since, our communication from 1 December 2018, however, I have a letter from them stating that I will be covered on a reimbursive basis to a maximum of R3 000, which also state in my contract.

I am so disappointed with PMD, I am not sure if people really know what kind of business they are running. I sent them an email almost everyday, with what they agreed on, but later come back and say no to that. I have proof of email communications and recording to prove that PMD cannot be trusted as service provider to our citizens, especially those who are disadvantaged as their adverts target them. You have to fight, and fight really hard for you to be assisted by PMD.