Joke Insurance, ridiculous service

Hello,

I have PMD or Prime as a motor insurance provider. I have met with an accident on the 6th of February and to date my vehicle is not repaired 100%. My claim is still opened, CL***, I have been refused the repairer that was communicated to me, I was told I needed to pay for towing fees, my vehicle was taken to the wrong yard, I was asked to pay for holding fees, my vehicle was damaged in their possession... Once that was sorted after me complaining about their incompetence, my vehicle was sent to the repairer. It was there for 2 months, each time the repairer contacted me with an issue from the insurance.... No parts received, wrong parts received, aftermarket parts and it went on... I had to contact the repairer each time... No response, no updates, each time they say they will provide a response in 24 hours, it takes weeks for a response. The claims handler was changed 3 times and each time I tried to speak to this person, they were not available. My vehicle was assembled and painted however parts are still missing... The panels are not alligned. I was told the parts supp**** is not original that's why it's not straight... Is this how you operate??? This is pathetic, I have my vehicle in my possession after I was told take the vehicle, use it, the claim is still open, once the parts come we will call you back and sort it out... That was 3 months ago, how long does it take to do this???? Ridiculous. Worse experience and customer experience I have ever had.