SG
Segwagwa G
1 reviews | Active since Mar 2025
07 Mar 2025, 19:22
It takes too long to...
It takes too long to process a simple claim
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
10 Mar 2025, 07:26Dear Segwagwa ,we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply10 Mar 2025, 07:26
Official
Dear Segwagwa ,we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
13 Mar 2025, 13:40Hello Segwagwa G,
Thanks for reaching out!
At Prime South Africa, we take great pride in offering top-notch service to our clients every time we interact. We work hard to process all valid claims as quickly as possible. To ensure we get the best outcome for your claim and protect our policyholders, it's important for us to gather all the necessary information during the claim review process.
We're happy to let you know that your claim has been approved within turnaround time, and repairs will begin soon.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Our Market Conduct Technician will be in contact with you to provide you with further assistance.
We appreciate your trust in us and are committed to supporting you every step of the way.
Best wishes,
The Prime South Africa Team
Prime South Africa's reply13 Mar 2025, 13:40
Official
Hello Segwagwa G,
Thanks for reaching out!
At Prime South Africa, we take great pride in offering top-notch service to our clients every time we interact. We work hard to process all valid claims as quickly as possible. To ensure we get the best outcome for your claim and protect our policyholders, it's important for us to gather all the necessary information during the claim review process.
We're happy to let you know that your claim has been approved within turnaround time, and repairs will begin soon.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Our Market Conduct Technician will be in contact with you to provide you with further assistance.
We appreciate your trust in us and are committed to supporting you every step of the way.
Best wishes,
The Prime South Africa Team