It has been 3 month since accident

Prime meridian direct has failed to give me good service as promised when I took out the policy. my car was involved in a car accident on the 14th of May 2015 and it is now the 5th of August and there is still no progress instead they call me to ask me to collect information for them. they have done such a sloppy job with the claim that they had to re investigate and re gather information. every time I try to call and ask for Albert the supervisor that Zelda reports to I just get put on hold and the call never gets picked up by Albert and in that instance I feel ignored and unimportant. I just feel that what is the use to have vehicle insurance because when I need them to deal with my claim I have to wait months for the claim to be resolved to make it worse is that I gave them all the info and even went to the extra mile of gathering the other parties info as well. if this is the type of service then I don't think I would ever want to do business with Prime meridian direct ever again and I will not recommend for anyone to join it . My claim no is:***