TM
Thembelani M

1 reviews | Active since Jul 2015

02 Jul 2015, 13:13

Is this the kind of service we paying for ?

Claim taking long , why ?????? more than 2 month<br> Is this the kind of service we paying for ?<br> <br> Hi Prime Meridian Direct <br> <br> I am very disappointed in your service, it is over 2 month now and I haven't received any positive feedback. <br> <br> why are you treating your customers this way ? <br> Do you enjoy putting sad faces to your customers ?<br> Do you know that we buy these cars not only for personal use but also for work purpose ?<br> why it take this long to make a decision on the claim ?<br> Do you know that what you are doing to us your customer will have a negative impact in your business ?<br> <br> Please give me final decision , i cant wait any longer now. I am very disappointed. and reading complaints from other customers here makes me doubt if you know what you are doing.<br> <br> I am about to take further actions for you , please give me final decision because you have all data to use. <br> <br> <br> <br>

0
Replies (1)
Prime South Africa
Prime South Africa's reply03 Jul 2015, 16:18
Official
Hello tera@mpisi,

It saddens us when our clients feel that we have let them down in any way. Our foremost objective is to always maintain high levels of client service at every interaction with our clients.

Your particular incident involved a third party which automatically prompts further investigative tasks to be performed to ensure that we are able to accurately defend or institute third party claims should the need arise.

Our records shows that your claim has recently been approved and that you will not be required to pay any excess payment. What is more, you are guaranteed that your premiums will not increase following this claim or at any time in future.

Assuring you of our continued best endeavours.

Kind Regards,
The PMD Team