1 reviews | Active since Nov 2014
Is Prime Meridian a spam?
We had an accident on the 2nd of August just after midnight, I was unable to contact Prime Meridian because the automated voicemail informed me that it was outside their operating hours. I therefore proceeded with my claim the week following the accident. All necessary documentation was provided to the company within the time frame given and a technician was assigned to support me through the claim process. I have been following up on the claim regularly in order to have the repairs done on my vehicle but to no avail :( My claim is at the final decision stage which according to process can take between 5 and 7 working days however my claim has taken a record breaking 3 WEEKS. Every follow up call I make, I have been informed of the process taking 5-7 working days but no one has realised that it has exceeded this waiting period already. I have had no communication back from the assigned technician and no replies to my follow up emails? Is this company a **** or are there people out there who have had a successful claim finalised by Prime Meridian? Perhaps I am just very unlucky but perhaps a change of insurance companies should be considered?
Thank you for bringing your concern to our attention we sincerely understand how challenging this time was for you.
Ironically, as you are aware, you claim was approved just moments before we received your concern. Nonetheless Larry from our claims department will continue to work closely with you to ensure that you receive the world class service we strive to provide to all our clients.
Aren't you relieved that you did not have to pay any excess when you claim and that in future your premiums will not be affected by your claim? We stand by our fixed premiums for life.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for bringing your concern to our attention we sincerely understand how challenging this time was for you.
Ironically, as you are aware, you claim was approved just moments before we received your concern. Nonetheless Larry from our claims department will continue to work closely with you to ensure that you receive the world class service we strive to provide to all our clients.
Aren't you relieved that you did not have to pay any excess when you claim and that in future your premiums will not be affected by your claim? We stand by our fixed premiums for life.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team