1 reviews | Active since Aug 2019
Irrate client
Dear PMD insurance
I am writing to express my extreme frustration regarding policy number MX ***. Despite several requests, PMD has failed to provide us with the recording of the call confirming that we agreed to the access fee that I am being told about now that I am making a claim.
It has been over 7 months since we initially asked for the recording, and the lack of response or action from your end has left me feeling stranded and unsupported. This level of negligence and delay is unacceptable, especially considering the importance of the matter at hand.
I urge you to promptly address this issue and provide me with the requested recording. I can be reached at *** to discuss this matter further and hopefully resolve it in a timely manner.
I look forward to your immediate attention to this matter.
Sincerely, Mrs Sentoeli
We appreciate the time you have taken to let us know of your experience.
At Prime, we aim to provide world-class service to during every interaction. It is therefore disappointing to learn of your frustration.
Rest assured that your request have been escalated to our Market Conduct Team, who will contact you shortly to assist with the way forward.
We are pleased to reconfirm that, unlike with many other insurers, with Prime the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Kind regards, The Prime SA Team
We appreciate the time you have taken to let us know of your experience.
At Prime, we aim to provide world-class service to during every interaction. It is therefore disappointing to learn of your frustration.
Rest assured that your request have been escalated to our Market Conduct Team, who will contact you shortly to assist with the way forward.
We are pleased to reconfirm that, unlike with many other insurers, with Prime the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Kind regards, The Prime SA Team
Finally car was taken to workshop and we appreciate business putting its customers first, however the courtesy car promised in case of accident and or car not available i believe it should also be activated and business should look into that and always make sure clients are happy look into that as she struggles with modes of transport
Looking forward to your positive response
Finally car was taken to workshop and we appreciate business putting its customers first, however the courtesy car promised in case of accident and or car not available i believe it should also be activated and business should look into that and always make sure clients are happy look into that as she struggles with modes of transport
Looking forward to your positive response