DC
Duane C

1 reviews | Active since May 2010

18 Feb 2015, 15:13

Insurance??? Yea right!!!

On 14/2/2015 i was at a shopping mall for the day and a driver who parked next to me dented the rear end of my buckie. I call my insurance to have my buckie repaired, no answer, I had to wait on the line for a half an hour and still no answer, all the claim consultants are busy, I then decided on Monday 16/2/2015 to mail the claims department of Prime meridian direct and told them my story hoping to get a swift response. Today is Wednesday 18/2/2015 still no response. <br> <br> I'm am first of all disgusted and very angry as I have been very punctual with my payments for over 2 years now and I have never needed to claim in all this time. It seems to me that these guys are fly by nights and don't care about their so called \valued customers". Stay away from prime Meridian direct"

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Replies (1)
Prime South Africa
Prime South Africa's reply20 Feb 2015, 16:14
Official
Hello Ala,

We fully sympathise with how you must have felt to return from the shops only to be greeted by a damaged vehicle.

We also appreciate your frustration at apparently not being able to get hold of the right person promptly. However, we trust that you feel a little better now that we have spoken with you again and the claim process is well underway.

Assuring you of our continued best endeavours on your behalf.

Kind Regards,
The PMD Team