1 reviews | Active since Feb 2017
insurance that drags out
<p>i was involved in a hit and run on the night of the 8th January 2016 where a taxi hit me from behind while i was waiting at a robot, he hit me with such force that my vehicle had to be written off, i have been waiting 44 days now for my claim to be processed and it seems every day there is a new reason to take time and not pay out my claim, the latest is that they need my cellphone record to make sure i was at the spot of the accident, which i find so funny because i have a police report and i car that is wrecked and cant drive and that is apparently not enough, i am not one to complain on social media but this is ridicoulos, when your car gets written off beyond your control your insurance company should be there to back you, apparently this is not the case, it seems to me that they will take as long as possible to pay out your claim or take as much time as possible to find a reason why they dont have to. i have gotten to the point where i ask myself am i going to get my claim paid out or is it all a lie, considering Hello peter is filled with stories of people not getting there claims paid i would think that Prime meridian would have done something to start taking these things serouisly, i am wandering if i should just go to the ombudsman and get my money that way.</p>
Hello chaz-freislich,
Thank you for the time you have taken to raise your concern with us. We value your input as exceptional client service is important to us.
Furthermore we wish to reassure you that the validation on claims is not performed for the sake of creating unnecessary delays but for the protection of all of our clients as it enables us to uphold our promise to our policyholders of no premium increases, zero excess when claiming along with a whole host of other affordable benefits.
The need for your beacons and billings report unfortunately arose due to the unique and unusual circumstances surrounding your loss and the events that followed. This report is necessary as it contain valuable information which will assist us to validated your claim, once we receive the documentation from you we can proceed in finalising your claim .
Our dedicated Client Representation Department has confirmed that you will be provided with further more detailed information regarding the status of your claim shortly.
Thank you for all the assistance you have lent us thus far, it is sincerely appreciated and your patience during the remainder of the validation of your claim is invaluable.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Hello chaz-freislich,
Thank you for the time you have taken to raise your concern with us. We value your input as exceptional client service is important to us.
Furthermore we wish to reassure you that the validation on claims is not performed for the sake of creating unnecessary delays but for the protection of all of our clients as it enables us to uphold our promise to our policyholders of no premium increases, zero excess when claiming along with a whole host of other affordable benefits.
The need for your beacons and billings report unfortunately arose due to the unique and unusual circumstances surrounding your loss and the events that followed. This report is necessary as it contain valuable information which will assist us to validated your claim, once we receive the documentation from you we can proceed in finalising your claim .
Our dedicated Client Representation Department has confirmed that you will be provided with further more detailed information regarding the status of your claim shortly.
Thank you for all the assistance you have lent us thus far, it is sincerely appreciated and your patience during the remainder of the validation of your claim is invaluable.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team